ipSCAPE Cloud Contact Centre
ipSCAPE empowers organisations to build customer moments that build trust, loyalty and engagement
We provide AI-powered contact centre technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.
Features
Why ipSCAPE?
Multi-Channel
Voice, email, SMS, webchat.
ipSCAPE offers the multi-channel service your business requires; all within one solution, all for one price.
Scalable. Flexible.
Quickly scale your contact centre to meet spikes in call volumes. Allocate more agents, move customers to IVR self-service or access remote agents to meet increased demand.
Stats & Reports
Access all the information you require to successfully run your contact centre through interactive dashboard displays or via the suite of customisable, live reports available within the ipSCAPE portal.
Features
Contact Centre Solutions for Growth
Clients are empowered to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs.
We work with our clients to uncover new opportunities to automate processes for operational efficiency and build stronger customer relationships that lead to increased sales and revenue.
Connecting you to the future of customer communication
Sales
Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.
Customer Service
Multi-channel communication options for your business to bring your customer experience strategy to life.
Compliance
Quality Assurance, call recording and PCI Payment tools to achieve contact centre compliance objectives.
Business Continuity
Build resilient contact centres with business continuity options that are flexible and robust.
Collections
Reach more contacts and report outcomes more efficiently.
Support
Provide unparalleled customer support experiences for help desks.
Still Not Sure Which Solution Is Right For You?
Whether you are looking for a PBX or Business broadband connectivity, a Contact Centre or a simple telephone connection, LOQEX can deliver the best solution for your business.
Features
Advanced Integration Capabilities
Our multi-channel cloud contact centre technology integrates with a range of applications to help optimise business processes and generate strategic customer insights. Easily integrate with a range of CRMs, Business Intelligence and Workforce management tools
Teams
Continue to use Microsoft Teams with our ipSCAPE Teams integration
Dynamics
Integrate with Microsoft Dynamics to Combine Contact Centre and CRM
Power BI
Enhance your statistics with custom reports based on your needs
Payments
Take payments in a safe and compliant manner with your current payment provider
Salesforce
Improve the sales journey for a customer with the CTI interation
Zendesk
Improve customer service with the CTI integration simplifying your workflow
ServiceNow
Give your customers the support they need, fast
Speech Analytics
Process customer recordings to improve communication and future interaction
Workforce Management
Maximize performance levels and competency for your organization
Speak with us today
If you have any questions about how LOQEX can help your business, or would like a demonstration of any of the products and services we provide then please contact us.